Refund Policy

Finality of Sales

All transactions made through this store are for digital goods, services, memberships, or server-related benefits. Due to the nature of digital products, purchases are considered final once the purchased goods, services, roles, permissions, access, vehicles, housing, or other benefits have been delivered or made available for use, except where otherwise required by applicable law or Tebex policy.

Cancellation of a recurring subscription prevents future renewal charges but does not normally provide a refund for a billing period that has already begun.

Membership and Package Benefits

Supporter packages provide the benefits listed for the purchased tier. Benefits from separate tiers do not stack unless explicitly stated otherwise.

Unused benefits cannot be exchanged, converted, credited, or substituted for different benefits unless specifically approved by Aeon Roleplay.

Certain vehicles, properties, items, features, or other individual benefits may occasionally need to be modified, removed, or replaced due to technical issues, server optimization, compatibility, licensing, balancing, or other operational requirements.

When reasonably possible, Aeon Roleplay will provide a comparable replacement so that the benefit included with the purchased package can continue to be fulfilled. The removal or replacement of a specific item does not automatically entitle the purchaser to a refund where the underlying package benefit can still be provided.

European Union Right of Withdrawal

For customers located within the European Union, you may have statutory withdrawal rights under applicable consumer law.

For digital goods and services, those rights may end once delivery or performance begins where the purchaser has provided the required consent and acknowledgment during checkout.

Any request to exercise a statutory right of withdrawal will be handled in accordance with the Tebex Checkout Terms in effect at the time of purchase and applicable law.

Account Restrictions and Bans

Account suspensions, removals, bans, or restrictions resulting from violations of community or server rules do not entitle the purchaser to a refund for previously delivered digital goods or services. Access to server-dependent or membership-based benefits may also be suspended or revoked when access to the associated server or community is lost.

Technical Issues

If a purchased product does not materially match its description, cannot be delivered, or becomes unusable because of a technical issue, please contact our support team.

We will make every reasonable effort to resolve the issue, restore delivery, or provide an appropriate replacement.

Any refund or withdrawal request will be handled in accordance with applicable law and Tebex's terms and processes.

Chargebacks

If you experience a billing issue, please contact our support team or Tebex Support before initiating a payment dispute. Fraudulent or abusive payment disputes may result in revocation of benefits associated with the disputed transaction and restrictions on future store access, where permitted by Tebex policies and applicable law.

Support Contact

For assistance regarding purchases, deliveries, subscriptions, or billing concerns, please open a support ticket in our Discord community.