Refund Policy

Finality of Sales

All transactions made through this store are for digital goods and services. Due to the nature of digital products, purchases are considered final once the purchased goods, services, roles, permissions, or access have been delivered.

European Union Right of Withdrawal

For customers located within the European Union, you have a 14-day right of withdrawal unless delivery of the purchased digital goods or services has begun. By completing a purchase and receiving immediate delivery, you acknowledge and agree that this right may be waived where permitted by applicable law.

Account Restrictions and Bans

Account suspensions, bans, or restrictions resulting from violations of community rules do not entitle the purchaser to a refund for previously delivered digital goods or services.

Technical Issues

If a purchased product does not match its description or a technical issue prevents delivery, please contact our support team. We will make every reasonable effort to resolve the issue before any refund request is considered.

Chargebacks

If you experience a billing issue, please contact our support team before initiating a dispute with your payment provider. Fraudulent or unauthorized chargebacks may result in removal of delivered benefits, suspension of store privileges, and restrictions within the community.

Support Contact

For assistance regarding purchases, deliveries, or billing concerns, please open a support ticket in our Discord community.